Banking

The development of schemes in favor of customer experience is the great challenge of digital transformation in the financial industry. At IQtek, we are committed to help customer in the ‘digital onboarding’ processes ( like account´s activation, opening, welcome), and the use of innovative technology to enhance the digital sale of financial products “Original”.

Our solutions are to intuitively bring the user, through an omnichannel platform, to an information placement experience, with dynamic forms that allow to create easy data capture screens, in connection with a smart engine to complete digital sales processes.

Today, the virtual assistants can understand what the user usually says through natural language capabilities , that is, programs designed to assign certain meanings to spoken or written words. At IQtek, as part of our offer, we have Artificial Intelligence technologies that allow us to develop enterprise chat bots’ solutions.

From advanced natural language applications, whose algorithms recognize the intention to search for information on any digital channel, to provide faster and more accurately appropriate response to the required information or to refer to a Chatbot requests for information that in real time its customers may have of their products, services and / or processes in an omnichannel way (Web, Mobile, social networks) without having to use a service agent. Likewise, implement more advanced dialog models in which a virtual agent meets the general and transactional information needs of its customers such as the consultation of balance, product requests, complaints, transfers, payments, among others allowing to manage if required, hybrid scheme of assistance with agents of your contact center and the virtual agent.

Disruption means that large financial firms seek to be at the forefront of the tools and innovations provided by technology, so they have set their sights on process automation (RPA) to reduce costs and make processes more efficient.

Financial institutions around the world begin to use this technology to create “bots” that allow processing: customer service cases, loans, documentation and information for compliance with regulations, fraud requests, supplier invoice records, support for new product origination processes, and reporting automation.

Most companies look at time-saving robotization; robots are faster, and, cost-saving on staff. At IQtek, we develop bots that have capabilities to interact with rules that allow to automate processes and interact with any system.

The cognitive abilities that equip these robots and expertise are generated through software that uses Machine Learning.

In addition, IQtek offers analytical tools that allow to monitor the efficiency of automated processes.

Talking about Artificial Intelligence is talking about a set of technologies, rather than a product or system. The theory says that AI is about teaching machines to learn and interact so that they can solve cognitive tasks that humans normally perform.

And this means that a computer must solve problems, infer, reason and know how to process natural language. At IQtek we have the most complete suite of experience in the market to automate the different “journeys” crossings of its customers in the marketing, sales, services, and social networks processes.

Today we must provide the customer with information about products and services with as few clicks as possible, and ensure their responses, through the website and/or social networks.

The incorporation of texts, photos and videos in an easy and intuitive way through any digital channel, without having to contact the Contact Center service, increases the positive user experience. We provide modern technologies with robust Knowledge Base tools that allows both customers and service agents to have the right information for troubleshooting.

PFM helps clients understand their financial situation and makes money management simpler, faster, and more intuitive. With this context-based, data-driven financial tool, banks can anticipate customer needs and suggest the best actions. Relevant and actionable information takes your customers to digital channels, increasing the customer’s long-term value and helping them build banking relationships.

Key Features

• Expense Analysis
• Automated Personal Budgets
• Savings Goals
• Financial Situation
• Available to Spend
• Financial advice based on an Artificial Intelligence Engine

BFM Helps small businesses receive financial advice in an automated way in order to properly manage their businesses allowing, among other functionalities, to:

• Cash Flow Analysis
• Budgets
• Income and Expense Analysis
• Digital Invoices
• Financial Calendar
• Periodic Payments
• Provisions
• Financial advice based on an Artificial Intelligence Engine

Today, technology is required to enable the interaction of voice communication naturally when using the customer’s IVR attention optionis, technology that are able to understand complex menu trees and options available to be able to sustain the conversation with the customer without the need for a service agent.

At IQtek we have the leading technology in IVR conversational which use behind AI (Artificial Intelligence) technology that allows you to listen, understand and answer customer calls providing an improved experience of the traditional attention channel.

Among its main characteristic properties are:

• The capabilities of an advanced dialogue engine that allows to structure contextual and natural dialogues.
• Text to speech technologies.
• Fully integrated, easy to use, to be implemented in Multichannel applications.
• Feedback tools that will allow learning optimization.
• Analytical tools for real-time visualization of defined KPIs.

We represent leading and innovative companies in digital authentication which allows to incorporate into the processes facial and voice biometrics authentication for the use of digital and/or telephone channels of financial institutions, allowing to streamline the process of digital Onboarding to different services.

We also provide “Mobile Tokens” solutions, which allow the generation of a single password for the realization of financial transactions and add double factor of security to financial transactions without the needs of physical equipment.