User satisfaction depends on how the Administration provides online information about its services and to what extent the former can manage them electronically with twice as much objectionor improve quality and efficiency, and take advantage of the tractor capacity of public service modernization projects for the development of the technology industry, resulting in growth, international expansion and job creation.
The Goal of improving quality and efficiency
Quality and efficiency
Modernization of public services
We provide leading solutions in automating the commercial management processes of water, electricity and gas companies, providing a complete suite to manage all sales processes, contract management, meter reading,billing, collections, requests, complaints, complaints, equipment management, among other processes, all from a web interface that allows interaction via desktop and /or mobile.
A modern suite of products allows to manage efficiently, the workforce in the field with tools that allow the efficient use of the available technical resources, plan their work routes, visualization and reporting from the field via mobile application, the assignments and subsequent resolution of the assigned service orders, having the calendar of the technicians to respond efficiently to the cases of reported breakdowns, among other novel functionalities.
Today, the virtual assistants can understand what the user usually says through natural language capabilities, that is, programs designed to assign certain meanings to spoken or written words. At IQtek, as part of our offer, we have Artificial Intelligence technologies that allow us to develop enterprise chat bots’ solutions.
From advanced natural language applications whose algorithms recognize the intention to search for information on any digital channel, to provide faster and more accurately appropriate response to the required information or to refer to a Chatbot requests for information that in real time its customers may have of their products, services and / or processes in an omnichannel way (Web, Mobile, social networks) without having to use a service agent. Likewise, implement more advanced dialog models in which a virtual agent meets the general and transactional information needs of its customers such as transactional information to manage if required, hybrid scheme of assistance with agents of your contact center and the virtual agent.
Today we must provide the customer with the information of products and services faster as possible, and ensure their responses, through the website and/or social networks.
The incorporation of texts, photos and videos in an easy and intuitive way through any digital channel, without having to contact the Contact Center service, increases the positive user experience. We provide modern technologies with robust Knowledge Base tools that allows both customers and service agents to have the right information for troubleshooting.
These innovative technologies will allow us to take over repetitive operations that are time-consuming and thus become your digital workforce. These Bots have the capabilities to interact with rules that allow you to automate the prosyand interact with anysystem. Cognitive capabilities can be implemented to empower these software robots using Machine learning for semi-structured processes that need a decision-making. In addition, analytical tools are offered to monitor the efficiency of automated processes.
We offer the most complete ERP suite in the cloud, which will increase the operational efficiencies required by smarter hospitals, to modernize their administrative and financial processes, all through a modern interface, available from any device (Desktop, Tablet and /or cellular) creating a friendly, easy-to-use working environment with operational best practices incorporated in the processes of purchasing, inventory, treasury, accounts payable, accounts receivable, fixed assets and accounting.
We have the most complete suite of cloud analytics products on the market, allowing us to offer functionalities ranging from data-friendly visualization and manipulation, to the use of Big Data tools for structured and unstructured data analysis, which allow governance institutions to analyze configured business indicators quickly and from any device.
We offer a complete suite for modern management of the human talent of companies, with cloud solutions that allow to plot the objectives of each employee and measure the impact of each employee vs the strategic objectives of the company, perform performance evaluation manage career plans, provide eLearning tools for capacitation of internal collaborators, all through a modern interface with access via desktop, tablet or cellular.